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Policies

Customer satisfaction is our highest priority.

 

Orders will be process within 48 business hours.

We do not process transactions on Sundays or Mondays. Sorry for any inconvenience!

We do allow custom orders and drop-ship orders, which may take extra time to process the order.  

 

Returns & Exchanges

If for some reason you are not satisfied with your item please contact customer service at (812) 382-4100 within 5 days of delivery. All return items MUST be in original packaging (including tags and labels) with receipt and shipped by carrier of your choice. Regretfully this will be at purchaser’s expense. Refunds on returns will not be given on items that are damaged due to poor return packaging. You may choose to insure your item for your peace of mind. Orders placed with Credit Card will be credited back to that card.

Please Return Packages to:

The Haystack, LLC

ATT: Returns

2249 N St Rd 63

Sullivan, In 47882

 

 

Wrong/Damaged/Defective Merchandise

If you have receive a wrong item or an item is received damaged or defective please call us immediately at (812) 382-4100. A replacement order will be shipped as quickly as possible. You may be asked to repack item, in original packing, for pickup by our carrier. If item cannot be replace due to unavailability then we will refund your entire purchase.

 

Out of Stock/Backordered Items

Due to the order volumes, multiple ordering methods, the variety of items that we carry and the changing styles from season to season, some items may only be available for a limited time. If you have a question concerning specific product availability you may email and verify items, we ask that you include the item number and price in the email. Our policy is to credit any item that is out of stock with a no return to stock date. All backordered items will be shipped upon arrival. As a courtesy to our customers the addition backordered items will be shipped at our expense.

 

If an item you want is listed as out of stock please ask us about special orders. 

 

If an item is listed as dropship only, please ask us about our dropship program.